Service Policy

Effective Date: February 8, 2026

At mazhuan365, we are dedicated to providing exceptional customer service for all our home products. This Service Policy outlines our commitment to ensuring your satisfaction with every interaction and purchase.

1. Product Quality Assurance

All our home products undergo rigorous quality control checks before being shipped to ensure they meet our high standards. We stand behind the quality of our products and offer appropriate warranties as specified on individual product pages.

2. Order Processing

• Orders are processed within 1-2 business days of receipt (excluding weekends and holidays)
• You will receive an order confirmation email immediately after placing your order
• A shipping confirmation email with tracking information will be sent once your order has shipped
• We aim to process and ship all orders as quickly as possible to ensure timely delivery

3. Customer Support

Our customer support team is available to assist you with any questions or concerns regarding:

• Product information and recommendations
• Order status and tracking
• Returns and refunds
• Product issues or defects

We strive to respond to all customer inquiries within 24 business hours.

4. Product Support

For technical questions or assembly instructions for our home products:

• Detailed product manuals are available for download on our website
• Our support team can provide guidance on product assembly and use
• For defective products, we offer repair, replacement, or refund options as appropriate

5. Accessibility

We are committed to making our website and services accessible to all customers. If you encounter any accessibility issues, please contact us so we can assist you directly.

6. Service Disruptions

In the unlikely event of service disruptions (e.g., website downtime, shipping delays), we will make reasonable efforts to minimize the impact on our customers and communicate any significant issues through our website and email notifications.